Velsera Work From Home Jobs, Velsera is hiring Customer support Engineer in the location Remote. Candidates with any Graduate degree are eligible to apply.
Velsera is inviting online application for candidates for the position of Customer support engineer. The expected salary of Customer support Engineer at Velsera ranges from ₹8.1L per year for freshers and ₹10.4L per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Velsera Work from Home Jobs : Job details
| Role | Customer support Engineer |
| Qualification | Freshers |
| Experience | Graduate |
| Location | Remote |
| Salary | 8.1L-10.4L PA |
| Website | www.velsera.com |
Who is eligible for the position of Customer support engineer at Velsera?
- Educational Background: Typically, a bachelor’s degree in computer science, information technology, engineering, bioinformatics, or a related field is preferred. In some cases, relevant work experience may substitute formal education.
- Industry Knowledge: Knowledge of healthcare, biotechnology, or life sciences domains can be beneficial, as Velsera focuses on bioinformatics and health-related data solutions.
- Experience: Some customer support roles may accept entry-level candidates with internship experience, while others might prefer 1–3+ years of experience in a technical support, customer service, or engineering role.
- Problem-Solving and Analytical Skills: Strong analytical and troubleshooting skills are essential, as the role involves diagnosing and resolving complex technical issues.
- Communication Skills: Excellent written and verbal communication skills are necessary for explaining complex technical information to non-technical users.
- Customer Service Orientation: Strong interpersonal skills and a customer-focused attitude are critical, as the role involves direct interactions with clients to resolve technical issues.
- Work Authorization: Appropriate work authorization for the country where the position is located is required.
What are the Responsibilities of Customer support Engineer at Velsera?
- Provide in and out of office hours support to customers using the Velsera products and services
- Assist customers in troubleshooting, triaging, prioritizing and resolving technical & functional problems related to Velsera products and services.
- Collaborate with cross-functional teams to diagnose and resolve technical and/or functional problems, escalating promptly to the appropriate team where needed.
- Document customer interactions, issues, and resolutions in the support ticketing system.
- Educate customers on the use of products and services, adding value to their interactions with Velsera.
- Stay updated with the latest advancements and trends in bioinformatics, precision
medicine, life sciences, and workflow automation technologies so that you are able to offer best-in-class support, advice and services. - Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Participate in continuous learning and development activities to enhance technical skills and knowledge.
- Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes.
How to apply for the position of Customer support Engineer at Velsera?
You can apply for this job directly through the official Velsera website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Velsera career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Velsera
Velsera is a health technology company focused on advancing precision medicine and personalized healthcare through data-driven solutions. By harnessing the power of artificial intelligence and big data, Velsera enables healthcare providers, researchers, and pharmaceutical companies to make more informed decisions in patient care and treatment development. The company’s platform aggregates complex clinical and molecular data to support research in genomics and drug discovery, accelerating innovation in life sciences.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
