Walk in interview at Intouch CX, Intouch CX is inviting eligible candidates for direct walk in interview in Bengaluru for the job role of HR recruiter. The walk in interview will be conducted on 8th-17th October 2024. More details about the job are provided below.
Intouch CX is a leading provider of customer experience (CX) solutions, specializing in helping businesses create exceptional experiences for their customers. The company offers a comprehensive suite of services including customer feedback management, voice of customer analytics, and customer journey mapping. The company leverages advanced technologies and data-driven insights to help organizations understand their customers’ needs, preferences, and behaviors, enabling them to tailor their products, services, and interactions accordingly.
Table of Contents
Walk in Interview at Intouch CX: Job details
| Role | HR Recruiter |
| Qualification | Graduation not required |
| Experience | 1-6 years |
| Location | Bengaluru |
Responsibilities:
- Having daily interactions with the customer to handle issues from end to end via chat and Email.
- Going the extra mile to engage customers in solving issues and ensuring satisfaction.
- Quickly and effectively building rapport with customers while diagnosing and resolving issues.
- Providing white glove service and having the ability to provide an overall excellent customer experience.
- Managing customer expectations regarding estimated response times.
Requirements:
- An obligation to deliver exceptional customer service
- Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
- Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
- Ability to learn new skills and quickly absorb and interpret new information, products, and
- features from the perspective of the customer
- Actively listen to the customer, and show empathy and patience
- Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
- Ensure policies and procedures are followed on all calls
- Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
- Learn and retain a thorough working knowledge of all existing and new process and procedures
- Achieve assigned Key Performance Indicators e.g. Chat Quality, CSAT & DSAT
- Attend Team Meetings/additional training sessions as scheduled
- Performs other duties as assigned.
Critical skills:
- Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation
- Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
- Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
- Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
- Ability to work in a fast-paced, hectic, changing environment
- Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
- Ability to operate a phone system and personal computer
- Ability to adhere to all organizational policies and procedures
- Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
- Ability to perform basic mathematical functions
- Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
Benifits:
- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance.
To schedule your interview kindly Contact
HR Sanjana 8147091044 / sanjana.rai@intouchcx.com
Walk in details
| Bengaluru- HR Recruiter- 1-6 years |
| Date & time 8th Oct – 17th Oct, 10.30 AM – 2.00 PM Venue Intouch cx 92/1B, Electronics City Phase 1,opposite to kauvery hospital Electronic City, Bengaluru, Karnataka 560100 Contact Sanjana (8147091044) |
| Hyderabad- HR Recruiter- 1-6 years |
| Date & time 9th October – 11th October , 9.30 AM – 5.30 PM Venue 24-7 Intouch – Maximum Towers 2A,4th Floor, Raheja Mind S, pace, Hitec City, Hyderabad, Telangana, India Contact Ram Prakash ( 8897332628 ) |
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How to Apply for Walk in Interview at Intouch CX?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at Intouch CX: FAQ
What is the salary of a HR recruiter at Intouch CX?
The salary of a HR recruiter at Intouch CX can range between ₹ 3-4.5 Lacs P.A.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
