Kyndryl is hiring Customer Service Representative in the location Bangalore. Candidates having 0-1 year experience in customer service or technical support role are eligible to apply.
Kyndryl is inviting online application for any graduate candidates for the position of Customer Service Representative in the location Bangalore. Candidates with experience working with Windows, Mac, or Linux operating systems are preferred for this job.
The expected salary range from ₹3.2 Lakhs per year for freshers and ₹5.5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Kyndryl is hiring Customer Service Representative :Job details
| Role | Customer Service Representative |
| Qualification | Graduate |
| Experience | 0-1years |
| Salary | 3.2L-5.5L per year |
| Location | Bangalore (Remote) |
| Website | www.kyndryl.com |
Who is eligible for the position of Customer Service Representative at Kyndryl?
Candidates with following qualifications are eligible for the position
- 0-1 year experience in customer service or technical support role.
- Flexible to work in Voice and Chat Process.Willing to work in Night Shifts / Rotational Shifts.
- Willingness to Work from Office as per Hybrid Work Model.
- Windows 10 troubleshooting, excellent communication skills and also customer service
- Experience working with Windows, Mac, or Linux operating systems
- Troubleshooting and problem-solving expertise
- Support help desk experience
- Customer support experience
- Experience modifying approaches and adapting to customer needs
What are the responsibilities of Customer Service Representative at Kyndryl?
- Client Interaction & Issue Resolution: Responding to customer inquiries and resolving issues via phone, email, or chat, ensuring timely and professional communication.
- Technical Support: Assisting customers with technical problems related to Kyndryl’s IT services, products, and solutions.
- Service Requests Management: Logging and tracking customer requests or incidents using ticketing systems, ensuring they are escalated when necessary.
- Problem Escalation: Escalating more complex technical or service issues to higher-level support teams when required.
- Monitoring Service Level Agreements (SLAs): Ensuring that service delivery meets agreed-upon standards in terms of timing, quality, and customer satisfaction.
- Collaboration with Teams: Working closely with various internal teams like technical support, engineering, and account management to resolve customer issues.
- Customer Education: Providing guidance to customers about Kyndryl’s products and services, assisting them in optimizing their use of these services.
- Data Entry & Documentation: Keeping records of customer interactions, issues, and resolutions for future reference or compliance purposes.
- Improving Customer Experience: Identifying areas of improvement based on customer feedback, and suggesting or implementing processes to enhance customer satisfaction.
- Staying Informed: Keeping up to date with Kyndryl’s services, new technologies, and industry trends to provide accurate and current information to clients.
| For more information on Roles and Responsibilities of Customer Support Executive: What is a Customer Support Executive? |
How to apply for the position of Customer Service Representative at Kyndryl?
You can apply for this job directly through the official Kyndryl website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Kyndryl career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Kyndryl
Kyndryl is a multinational company that specializes in providing managed IT infrastructure services and solutions to enterprises worldwide. Formed as a result of IBM’s separation of its Managed Infrastructure Services business, Kyndryl is focused on delivering innovative, reliable, and secure technology solutions tailored to the unique needs of its clients. The services provided by the company include cloud infrastructure, network services, cybersecurity, and application management, among others.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
