Entrust Work From Home Jobs, Entrust is offering Remote Work opportunities to Graduates Freshers/Experienced for the role of Customer Support Engineer. Apply link, job requirements and all other details are provided below.
Entrust is inviting online application for the role of Customer Support Engineer. Candidates with practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT are eligible for the position.
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The expected salary for Customer Support Engineer at Entrust lies between ₹3 Lakhs to ₹7 Lakhs per year.
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Table of Contents
Entrust Work From Home Jobs: Job details
| Role | Customer Support Engineer |
| Qualification | BSc/MSc in Computer Science, Engineering |
| Experience | 1+years |
| Salary | 3L-7L per year |
| Location | Remote |
| Website | www.entrust.com |
Who is eligible for the position of Customer Support Engineer at Entrust?
Candidates with following qualifications are eligible for the position
- Practical experience in coding & scripting using at least one programming language: ideally Ruby, Python, JavaScript or SWIFT
- Practical experience with SQL databasesDeep knowledge / experience in testing mobile applications using AndroidStudio, Xcode, React Native and Flutter SDK as well as web applications
- Experience with AWS cloud platformAble to work with logs and build hypothesis to unfold complex problemsRestAPIs experience
- Demonstrated ability to understand the problem statement and troubleshooting complex technical issues with ease, this may include outbound contact with customers for additional information and resolution
- Personal commitment to quality and customer satisfactionLeading investigation and resolving complex issues and escalations while demonstrating exceptional technical understanding, business process and customer needs in a timely manner
- Work directly with Engineering and Product teams to resolve the issues customers have reported
- Empathy and the desire to help others
- Sense of urgency, ability to prioritise tasks based on business priorities
- Work independently and make decisions even when limited details are available
- Diligence, patience and friendliness, even when things need to move fast
- Self-starter, able to learn new technologies “on the fly”Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical issues
- BSc/MSc in Computer Science, Engineering or other science subjects
- Experience in a Customer Service or software support role
- Experience in mobile application development
- Experience providing SaaS technical support for international customers
What are the responsibilities of Customer Support Engineer at Entrust?
- Being a Customer’s hero. Understanding priority of requests, capturing the required details for a timely resolution and suggesting the best way of achieving a customer goal.
- Focus on response time and customer satisfaction.
- Joining a great company that is leading in tech and disruptive in the Identity Verification space.
- Acquiring a deep knowledge of AI technologies and our product suites.
- You will get to learn something new every day as we develop our products and services.
- Looking for opportunities to improve internal processes and represent the “voice of the customer”.
- Working with people who inspire and being an inspiration for others.
How to apply for the position of Customer Support Engineer at Entrust?
You can apply for this job directly through the official Entrust website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Entrust career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
About Entrust
Entrust Software & Services is a technology company specializing in providing robust software solutions and IT services to businesses across various industries. The company focuses on delivering high-quality, innovative software products that streamline operations, enhance productivity, and drive digital transformation by providing its expertise in software development, system integration, and IT consulting to address complex business challenges of its clients.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
