Walk in interview at Wissen Infotech, Wissen Infotech is inviting eligible candidates for direct walk in interview in Bengaluru for the job role of Service desk engineer. The walk in interview will be conducted on 31st August 2024, candidates with any Graduate degree with experience of 2-7 years are eligible to apply. More details about the job are provided below.
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Wissen Infotech is a multinational IT consulting and solutions company specializing in poroviding technology solutions to businesses across various industries. The company offers a wide range of services, including application development, data analytics, cloud solutions, and enterprise mobility. The company partners with leading technology vendors like Microsoft, Oracle, and SAP to provide clients with cutting-edge solutions that enhance operational efficiency and drive business growth.
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Table of Contents
Walk in Interview at Wissen Infotech: Job details
| Role | Service desk engineer |
| Qualification | Any Graduate |
| Experience | 2-7 years |
| Location | Bengaluru |
Role & responsibilities:
- Being part of the team to address Incidents and Service Requests reported by users of 24/7 – 365 Days work environment.
- Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Chat, & Offline tickets.
- Create/ update end-user guides, ServiceDesk KBs, and SOPs.
- Making recommendations to optimize IT performance and to prevent future problems.
- Meeting the SLAs.
Required Skills:
- Excellent verbal and written communication skills with email etiquette and customer service skills.
- Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix.
- Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User device management & authentication issues.
- Good typing skills.
- Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW).
- Preferable – ITIL best practices around Service Desk, Incident & Request Management procedures.
- Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement.
- Must be flexible to work in rotational shift and rotational week offs.
Walk in details
| Bengaluru- Service desk engineer- 2-7 years |
| Date & time 31st Aug, 10.00 AM – 5.30 PM Venue Address :- WISSEN INFOTECH Address: 176,4th Floor, Adarsh Eco Place, KIADB EPIP 2nd phase, Whitefield, Bengaluru, Karnataka 560066 Contact Neha B (9008449676) |
How to Apply for Walk in Interview at Wissen Infotech?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at Wissen Infotech: FAQ
What is the salary of a service desk engineer at Wissen Infotech?
IT Service Desk Engineer salary at Wissen Infotech Bangalore / Bengaluru ranges between ₹4.0 Lakhs to ₹7.5 Lakhs.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
