American express is hiring TCPS Analyst in the location Gurgaon . Candidates with 0 – 3 years of Prior Experience are eligible to apply.
American Express is inviting online application for any graduate candidates for the position of TCPS Analyst in the location Gurgaon. Any graduate with 0-3 years of prior experience are preferred for this job.
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The expected salary starts from 5.5Lakhs per year. Skills required, Application procedure and more details about the job are provided below.
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Table of Contents
American Express is hiring TCPS Analyst :Job details
| Role | TCPS Analyst |
| Qualification | Graduate |
| Experience | 0-3 years |
| Salary | 5. 5L per year |
| Location | Gurgaon |
| Website | https://www.americanexpress.com |
Who is eligible for the position of TCPS Analyst at American Express?
- Graduate with 0 – 3 years of Prior Experience
- Work in a 24*7 work environment in a customer facing calling profile
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk
What are the Responsibilities of TCPS Analyst at American Express?
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handling Claims for lost/Stolen and Unable to Cash Traveller Cheques. Handle Escheatment calls and faxes. Process Refund Requests, Overspend and Excessive balance cases
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk related data, identifying fraud connections
- Managing change effectively to meet / exceed performance targets
How to apply for the position of TCPS Analyst at American Express?
You can apply for this job directly through the official American Express website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official American Express career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
About American Express
American Express, also known as Amex, is a multinational financial services company known for its charge cards, credit cards, and traveler’s cheque services. The company is a provider of premium financial products and services to individuals, businesses, and merchants worldwide. The company also provides a suite of business solutions, including corporate cards, expense management tools, and merchant services.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
