NielsenlQ is hiring Customer Service Associate in the location Pune. Candidates having exposure to R/ Python, or AI/ ML/ RPA are eligible to apply.
NielsenlQ is inviting online application for candidates for the position of Customer Service Associate. Candidates with analytical skills and aptitude for data and operational processes are preferred for this job.
The expected salary range from ₹6.5 Lakhs per year for freshers and ₹9.8 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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NielsenlQ is hiring Customer Service Associate : Job details
| Role | Customer Service Associate |
| Qualification | Master’s degree in Marketing |
| Experience | Freshers |
| Salary | 6.5L-9.8L per year |
| Location | Pune |
| Website | www.nielseniq.com |
Who is eligible for the position of Customer Service Associate at NielsenlQ?
Candidates with following qualifications are eligible for the position
- Master’s degree with preference to Marketing
- Preference to candidates having exposure to R/ Python, or AI/ ML/ RPA
- Analytical skills and aptitude for data and operational processes
- Good organization skills, meeting deadlines, and team player
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to details
- English language proficiency: writing and verbal
- Communicate clearly with customers
- Ability to translate technical details from different customer context
- Build network relationships in multi-cultural environment
- Troubleshooting using influencing skills
- Ability to work under pressure and ask for support when required
What are the responsibilities of Customer Service Associate at NielsenlQ?
- The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream as report, database management, and data quality checks.
- He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
- Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
- Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
- Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
- Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.
- Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
- Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
- Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.
| For more information on Roles and Responsibilities of Customer Support Executive: What is a Customer Support Executive? |
How to apply for the position of Customer Service Associate at NielsenlQ?
You can apply for this job directly through the official NielsenIQ website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official NielsenlQ career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About NielsenIQ
NielsenIQ is a global leader in consumer intelligence, providing data-driven insights that help businesses understand consumer behavior, preferences, and trends. Specializing in retail measurement, analytics, and consumer research, NielsenIQ delivers comprehensive market data that empowers companies to make informed decisions, optimize product offerings, and enhance marketing strategies. The company has a presence in over 90 markets worldwide offering actionable insights across a range of sectors, including FMCG, retail, and media.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
