Toast is hiring Customer Care Manager | 1-2 years | 11.4L-12.4L | Apply Now

Toast is hiring Customer Care Manager in the location Bangalore. Candidates having 1-2 years of experience performance managing and coaching, for instance a Team Lead, Supervisor or Manager are eligible to apply.

Toast is inviting online application for Any graduate candidates for the position of Customer Care Manager in the location Bangalore. Candidates with 5+ years of experience in a role responsible for customer satisfaction and championing the customer experience are preferred for this job.

The expected salary range from ₹11.4 Lakhs per year for freshers and ₹12.4 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.

Toast is hiring Customer Care Manager : Job details

Who is eligible for the position of Customer Care Manager at Toast?

Candidates with following qualifications are eligible for the position

• A minimum of three year degree in any area, or any other related discipline
• 1-2 years of experience performance managing and coaching, for instance a Team Lead, Supervisor or Manager
• 5+ years of experience in a role responsible for customer satisfaction and championing the customer experience
• Success operating independently and navigating competing priorities in a constantly changing environment
• A genuine commitment to nurturing the professional growth and development of team members.
• Proven ability to address intricate customer issues promptly and with the utmost professionalism.
• Restaurant, SaaS or FinTech experience is a plus.

What are the responsibilities of Customer Care Manager at Toast?

• Utilize extensive product knowledge and customer service expertise to manage and coach the team in handling customer chats, voice calls, and casework effectively.
• Train and develop the team on process, technical troubleshooting, and new product knowledge.
• Maintain open communication with agents regarding their concerns and ideas, relaying to others as appropriate.
• Facilitate ongoing professional development for yourself and the team, staying updated on Toast’s hardware and software offerings through training and knowledge base articles.
• Actively seek and embrace coaching opportunities to enhance individual and team performance,Handle escalated customer issues directly from the Senior Leadership Team.
• Manage the use of Salesforce.com, Netsuite, and all related applications.

How to apply for the position of Customer Care Manager at Toast?

You can apply for this job directly through the official Toast website through the link provided above or you can click on the apply link provided below.

• On clicking the link below, you will be redirected to the official Toast career webpage.
• Click on the “Apply” button on the official website.
• Enter your details as requested and upload your resume and submit the application

About Toast

Toast is a leading provider of cloud-based technology solutions specifically designed for the restaurant industry. The company offers a platform that encompasses point-of-sale systems, online ordering, inventory management, and customer relationship management tools, among others. The company’s intuitive and user-friendly software streamlines operations, enhances efficiency, and enables restaurants to deliver exceptional dining experiences to their customers.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.