BT Group is hiring Service Support Advisor in the location Gurgaon. Candidates having Customer Relationship Management skills are eligible to apply.
BT Group is inviting online application for Any graduate candidates for the position of Service Support Advisor in the location Gurgaon. The expected salary of Service Support Advisor at BT Group ranges from ₹2.3 Lakhs per year for freshers and ₹5.4 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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BT Group is hiring Service Support Advisor :Job details
| Role | Service Support Advisor |
| Qualification | Graduate |
| Experience | Freshers |
| Salary | 2.3L-5.4L per year |
| Location | Gurgaon |
| Website | www.btgroup.com |
Who is eligible for the position of Service Support Advisor at BT Group?
Candidates with following skills are eligible for the position
- Billing
- Communication
- Complaint Management
- Continuous Improvement
- Customer Relationship Management
- Decision Making
- Escalation Management
- Growth Mindset
- Inclusive Leadership
- Information Management
- Issue Resolution
- Problem Solving
- Requirements Analysis
- Stakeholder Management
- Technical Support
- Time Management
What are the responsibilities of Service Support Advisor at BT Group?
- Assists in the implementation of specific Customer Service management plans under supervision
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group’s resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
| For more information on Roles and Responsibilities of Customer Support Executive: What is a Customer Support Executive? |
How to apply for the position of Service Support Advisor at BT Group?
You can apply for this job directly through the official BT Group website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official BT Group career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requestemd and upload your resume and submit the application
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About BT Group
BT Group plc, is a multinational telecommunications company headquartered in London. The company offers a wide range of products and services, including fixed-line telephony, broadband internet, mobile services, digital television, and IT services to consumers, businesses, and government organizations. BT operates globally, serving customers across various sectors and geographies, with a strong presence in Europe, the Americas, and Asia-Pacific.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
