Catchpoint Work From Home Jobs, Catchpoint is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Success Engineer Apply link, job requirements and all other details are provided below.
Catchpoint is inviting online application for the role of Customer Success Engineer. Candidates with 2-4 years of experience in a customer facing/ technical consulting role are preferred for this job.
The expected salary for Customer Success Engineer at Catchpoint lies between ₹22.1 Lakhs to ₹24 Lakhs per year.
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Catchpoint Work From Home Jobs :Job details
| Role | Customer Success Engineer |
| Qualification | Any Graduate |
| Experience | 2-4 years |
| Salary | 22.1L – 25L per year |
| Location | Remote |
| Website | www.catchpoint.com |
Who is eligible for the position of Customer Success Engineer at Catchpoint?
Candidates with following qualifications are eligible for the position
- 2-4 years of experience in a customer facing/ technical consulting role.
- Understanding of web and internet technologies.
- Familiarity with common Integration tools used in Synthetic, APM industry and understand (deployment, maintenance, debugging) using REST APIs and Webhook
- Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.)
- Knowledge of the web-performance industry is a plusGood analytical and triaging / data triangulation abilities
- Self-motivated, detail-oriented, organized, and the ability to work independently
- Exceptional verbal and written communication skills including experience presenting in front of a large audience
- Bachelor’s degree in Engineering / BCA / MCA / BSC / MSC
What are the responsibilities of Customer Success Engineer at Catchpoint?
- Onboarding Excellence: Dive into the onboarding process, ensuring our customers are set up for success. Follow best practices for effective performance monitoring.
- Juggler Extraordinaire: Prioritize, multitask, and thrive under pressure. Your mission? Drive successful customer engagements and outcomes.
- Product Guru: Educate clients about our product features and capabilities throughout their contract lifecycle. Be their go-to source of knowledge.
- Spot the Gaps: Identify client usage and adoption gaps. Collaborate with Sales and Client Success Managers to drive the up-sell motion.
- Relationship Builder: Assist with account education and building customer champions. Post-sale, you will be the friendly face our customers rely on.
- Content Creator: Contribute actively to customer case studies, knowledge base articles, blogs, and webinars.
- Jetsetter: Travel to customer locations when needed. Build relationships, educate, and spread the Catchpoint magic.
- Tech Detective: Research and analyze internet-related events impacting customer applications.
- Lifelong Learner: Stay sharp! Attend workshops, read professional publications, and network with fellow experts
- Team Player: Collaborate with engineering teams. Identify product opportunities and help design solutions.
- Customer Whisperer: Work closely with product management. Understand customer needs, validate future feature designs, and ensure delight.
- Renewal Rockstar: Contribute to client renewals and up-sell opportunities. You are not just helping close deals; you are building lasting partnerships.
| For more information on Roles and Responsibilities of Customer Support Executive: What is a Customer Support Executive? |
How to apply for the position Customer Success Engineer at Catchpoint?
You can apply for this job directly through the official Catchpoint website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Catchpoint career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Catchpoint
Catchpoint is a digital experience monitoring platform that focuses on providing comprehensive visibility into the performance, availability, and reliability of web applications, services, and infrastructure. It is designed to help organizations ensure optimal end-user experiences by monitoring various components of their digital ecosystem. Catchpoint is widely used by enterprises to ensure that their digital services meet performance standards and deliver a high-quality experience to end users.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
