Mphasis is hiring Technical Support Engineer in the location Pune. Candidates having hands-on experience with Windows /Mac OS environments are eligible to apply.
Mphasis is inviting online application for any graduate candidates for the position of Technical Support Engineer. Candidates with Knowledge on Citrix Virtual Apps, AWS technology and Desktop are preferred for this job. The expected salary range from ₹1.8 Lakhs per year for freshers and ₹8 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Mphasis is hiring Technical Support Engineer : Job details
| Role | Technical Support Engineer |
| Qualification | Graduate |
| Experience | 0-2 years |
| Salary | 1.8L-8L per year |
| Location | Pune |
| Website | www.mphasis.com |
Who is eligible for the position of Technical Support Engineer at Mphasis?
Candidates with following qualifications are eligible for the position
- Hands-on experience with Windows /Mac OS environments
- Excellent problem-solving and communication skills
- Hands-on experience with Windows /Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)
- Knowledge on Citrix Virtual Apps, AWS technology and Desktop.
- Basic knowledge on Virtualization technology.
- Graduate 1+ years of relevant experience.
- Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)
- Familiar to the Citrix, AWS environment
- Aware of ITSM Process (Incident management)
- Inbound calls taking
What are the responsibilities of Technical Support Engineer at Mphasis?
- Customer Support: Addressing customer queries, troubleshooting technical issues, and providing solutions via phone, email, or chat. This may involve working directly with end-users or corporate clients.
- Issue Diagnosis and Resolution: Identifying the root cause of software, hardware, or network problems and providing accurate, timely resolutions or workarounds.
- Incident Management: Logging, tracking, and managing technical incidents and service requests through the internal ticketing system (e.g., JIRA, ServiceNow).
- Escalation Management: Escalating complex issues to higher-level support or specialized teams when necessary, while ensuring proper documentation.
- Product Knowledge: Keeping up-to-date with the latest features, updates, and fixes for the software or products Mphasis supports, ensuring proficiency in solving client issues.
- Collaboration with Engineering Teams: Working closely with development, QA, and product management teams to resolve customer-reported issues or to suggest improvements based on user feedback.
- Documentation: Creating and maintaining internal and external documentation, such as troubleshooting guides, FAQs, and knowledge base articles.
- Testing and Debugging: Reproducing customer issues in a lab environment to fully understand the problem before providing a fix or workaround.
- Client Training: Providing end-user training or guidance on using specific tools, software, or processes more effectively.
- SLA Adherence: Ensuring that all issues are resolved within the Service Level Agreement (SLA) timelines.
- Continuous Improvement: Identifying areas for improvement in processes, systems, and service delivery, providing feedback to internal teams to enhance support operations.
- Cross-functional Communication: Collaborating with other teams like sales, infrastructure, and customer success to ensure client satisfaction and service continuity.
How to apply for the position of Technical Support Engineer at Mphasis?
You can apply for this job directly through the official Mphasis website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Mphasis career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
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About Mphasis
Mphasis is an Indian multinational IT solutions provider headquartered in Bangalore, India, with a global footprint spanning across North America, Europe, and Asia-Pacific. The company offers a comprehensive suite of services, including application development and maintenance, infrastructure services, cloud computing, cybersecurity, and business process outsourcing. Mphasis serves clients across various industries, including banking and financial services, insurance, healthcare, telecommunications, and retail, helping them leverage technology to drive business growth and enhance customer experiences.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
