Thomson Reuters is hiring Product Support Representative in the location Hyderabad. Candidates with Graduate or equivalent with 1 -2 years of experience in Customer Support are eligible to apply.
Thomson Reuters is inviting online application for any graduate candidates for the position of Product Support Representative in the location Hyderabad. Candidates with Excellent Written and Verbal Communication are preferred for this job.
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The expected salary range from ₹3.8 Lakhs per year for freshers and ₹6.5 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Thomson Reuters is hiring Product Support Representative :Job details
| Role | Product Support Representative |
| Qualification | Graduate |
| Experience | Freshers |
| Salary | 3. 8 LPA |
| Location | Hyderabad |
| Website | www.thomsonreuters.com |
Who is eligible for the position of Product Support Representative at Thomson Reuters?
Candidates with following qualifications are eligible for the position
- Graduate or equivalent with 1 -2 years of experience in Customer Support
- Work Mode: Hybrid (2-3 days Mandatory Work from Office every week)
- Excellent Written and Verbal Communication
- Candidate should be flexible to work in any shifts including US Night shifts.
- Be highly flexible and adaptable.
- Technical aptitude and the ability to troubleshoot basic technical issues.
- CRM knowledge, Zendesk will be preferred
- Good Typing Speed – necessary for the role.Proficiency in using support software and ticketing systems
What are the responsibilities of Product Support Representative at Thomson Reuters?
- Respond promptly to customer inquiries via various channels (phone, email, chat, etc.)
- Installation & configuration of SurePrep Software
- Logging the queries of customers in Zendesk (Support Ticketing system)
- Keeping your tickets updated
- Diagnosing and solving hardware or software faults through remote sessions
- Completing Assigned projects on time
- Creating Bug and Inquiry tickets in Jira
- Following internal Support protocols
How to apply for the position of PProduct Support Representative at Thomson Reuters?
You can apply for this job directly through the official Thomson Reuters website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Thomson Reuters career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
About Thomas Reuters
Thomson Reuters is a multinational media and information company that operates in over 100 countries, serving professionals in various industries, including finance, legal, tax, and accounting. The company offers a wide range of products and services, including news, data, analytics, and research tools. Thomson Reuters is known for its flagship financial information platform, Eikon, which provides real-time market data, news, and analysis to traders, investors, and financial professionals.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
