Walk in interview at ADP, ADP is inviting eligible candidates for direct walk in interview in Hyderabad for the job role of WFM Analyst. The walk in interview will be conducted on 19th-20th september 2024, candidates with any Graduate degree with experience of 1-3 years are eligible to apply. More details about the job are provided below.
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ADP (Automatic Data Processing) is a multinational company providing services in human capital management (HCM) solutions, payroll, HR, talent, time, and benefits administration services. The company serves over 810,000 clients in more than 140 countries, making it one of the largest providers of HCM solutions worldwide. The company’s cloud-based platform offers scalable and customizable solutions tailored to the unique needs of businesses of all sizes and industries.
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Table of Contents
Walk in Interview at ADP: Job details
| Role | WFM Analyst |
| Qualification | Any Graduate |
| Experience | 1-3 years |
| Location | Hyderabad |
Profile discription:
- Real-time monitoring of Service Levels and Capacity in the MAS Payroll Client Services team
- Coordinate closely with the US and PH WFM teams in the MAS Payroll group
- Scheduling and staffing in accordance with the forecasted requirements
- Administration of Workforce Management tools.
- Ability to pull ad hoc data/reporting to generate analysis on demand.
- Assist with special projects and other duties as assigned.
- Assist with monitoring daily associate attendance and report findings to the Leadership team.
- Generate departmental reporting on a daily, weekly, and monthly basis and distribute reports to the relevant stakeholders. Manage inquiries received related to departmental reporting.
- Identify and recommend staffing requirements by forecasting short and long term volume/projections. Present findings for recommended schedule changes to the leadership and support teams. Execute staffing strategies to ensure service levels are met
- Monitor and analyze past trends, forecast future volumes and create operational plans and mitigations as relevant.
- Work with the leadership team to develop, recommend and implement workforce solutions to maximize productivity and performance levels.
- Responsible for managing intraday activity. Work effectively and efficiently with Ops leaders
- Effectively manage shrinkage (Leave + Intraday shrinkages) to ensure that Service Levels are met for MAS Voice teams while keeping associate experience also in sight
Eligibility criteria:
- Should have 1+ Years minimum WFM analyst experience managing reatime adherence and scheduling and reporting.
- Should have strong knowledge of systems and tools used in a Voice contact center environment such as Genesy/ Gencloud . Powerapps etc.
- Should have been a strong and consistent performer with proven results.
- Proven proficiency in prioritizing critical client issues and managing workflow.
- Proficiency in the use of PC applications- advanced Excel and Power point skills are a must.
- Should have good verbal and written communication skills.
- Should have good analytical skills with an ability to quickly calculate figures and amounts.
- Should be flexible to work in different schedules as per business requirement.
- Should have strong Planning & Organizing skills
- Experience in a similar role would be preferred however not mandatory.
Walk in details
| Hyderabad- WFM Analyst- 1-3 years |
| Date & time 19th Sep – 20th Sep, 2.00 PM – 4.00 PM Venue ADP Private Limited ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District Hyderabad, Telangana – 500008 Contact Arjun Dhir |
How to Apply for Walk in Interview at ADP?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at ADP: FAQ
What is the salary of a WFM Analyst at ADP?
The salary of a WFM Analyst at ADP can range between ₹ 4-9 Lacs P.A (Variable – 12%).
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
