Twilio Work From Home Jobs. Candidates having strong technical proficiency with experience in common enterprise operating systems, Eg: Windows & macOS are eligible to apply.
Twilio is inviting online application for any graduate candidates for the position of Technical Support Engineer. Candidates with Proven experience in delivering live support, including phone support, Zoom, or similar platforms. Assisting with A2P 10DLC Campaign Registration/Rejections are preferred for this job.
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The expected salary range from ₹5.6 Lakhs per year for freshers and ₹22 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Table of Contents
Twilio Work From Home Jobs :Job details
| Role | Technical Support Engineer |
| Qualification | Any Graduate |
| Experience | 0-3 years |
| Salary | 5.6L-22L per year |
| Location | Remote |
| Website | www.twilio.com |
Who is eligible for the position of Technical Support Engineer at Twilio?
Candidates with following qualifications are eligible for the position
- Fluency in English.
- Strong technical proficiency with experience in common enterprise operating systems, Eg: Windows & macOS.
- Proven experience in delivering live support, including phone support, Zoom, or similar platforms.Assisting with A2P 10DLC Campaign Registration/Rejections
- Live Phone Support for Account compromise and compliance violations
- Resolving Account Suspension Due to Compliance Violations
- Navigating GDPR Compliance for European Customers and working on DSR requests.
- A demonstrated history of customer focus and empathy, with the ability to articulate complex issues to both technical and non-technical audiences.
- A strong desire to learn new skills, develop expertise, and support others in the field.
- Effective and efficient handling of escalations
What are the responsibilities of Technical Support Engineer at Twilio?
- Deliver top-tier customer service, embodying Twilio’s values of empathy, human warmth, and technical expertise in every interaction.
- Navigate customers through compliance, providing expert advice, and resolving issues.
- Guide customers and partners through compliance processes, offering expert advice, evaluating alternatives, and resolving account suspensions.
- Apply critical thinking to identify and prevent fraudulent activity, ensuring the integrity and security of our users’ accounts and the Twilio platform.
- Twilio operates a 24/7 support model, requiring availability to work weekends and holidays as needed.
- This role involves working rotational shifts during either the APAC or EMEA time zones.
| For more information on Roles and Responsibilities of Customer Support Executive: What is a Customer Support Executive? |
How to apply for the position Technical Support Engineer at Twilio?
You can apply for this job directly through the official Twilio website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Twilio career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
About Twilio
Twilio, founded in 2008 and headquartered in San Francisco, is a leading cloud communications platform that enables businesses to integrate various communication capabilities into their applications via APIs. Twilio’s services include voice, messaging, video, and email, allowing developers to build and scale communication solutions such as customer service systems, marketing automation, and real-time notifications.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
