Cision Work From Home Jobs, Cision is offering Remote Work opportunities to Any Graduates Freshers/Experienced for the role of Customer Support Spec. Apply link, job requirements and all other details are provided below.
Cision is inviting online application for the role of Customer Support Spec. This remote work opportunity is perfect for candidates with experience with JIRA software. The expected salary for Customer Support Spec at Cision lies at ₹5 Lakhs per year.
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Cision is hiring Customer Support Spec : Job details
| Role | Customer Support Spec |
| Qualifications | Any Graduate |
| Experience | Freshers |
| Salary | 5 Lakhs per year |
| Location | Remote |
| Website | www.cision.com |
Who is eligible for the position of Customer Support Spec at Cision?
Candidates with following qualifications are eligible for the position
- Highly customer focused; shows a real passion for the customer experience and customer support industry
- Driven, self-starter, enthusiastic and with an “ownership” mentality
- Adaptable and ability to thrive in a fast-paced, ever-evolving environment Proven experience in a customer-interacting role
- Ability to collaborate with internal partners whilst co-ordinating key customer deliverables ensuring world class customer experience
- Advanced listening and verbal communication skills to understand customer’s needs, and ability to respond clearly and concisely both verbally and written
- Enthusiast; strong work ethic with a positive mindset, and can-do attitude Influencing and negotiation skills
- Experience with JIRA software is desired
- Excellent English language skills, written and verbal. Additional languages are an advantage
What are the responsibilities of Customer Support Spec at Cision?
- Answers customer support requests via telephone, ticket or web promptly to enhance the customer experience.
- Patiently and attentively listens to customers queries and manages the resolution or connects them with the appropriate teams to address their needs
- Quickly learns the functions of the support tools and systems to log in and resolve customers’ requests
- Accurately records and logs interactions with customers and updates account information and are able to retrieve this information to create reports for management
- Resolves platform or service problems by clarifying the customers complaint, determining the root cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment
- Works with Customer Experience management to maintain best practices for efficient communications with customers
- Address customer questions about new products or services
- Collaborates with Customer Success Managers, Onboarding & Implementation Consultants and other customer facing personnel to ensure service excellence
- Contributes to bottom line sales by increasing customer satisfaction and reducing customer churn
- Cross functional collaboration with internal and external partners and stakeholders, e.g the sales department, finance, other CX departments etc.
- Performs other duties as required
How to apply for the position of Customer Support Spec at Cision?
You can apply for this job directly through the official Cision website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Cision career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
About Cision
Cision is a global leader in PR, marketing, and media communication technology, providing comprehensive solutions for public relations, influencer marketing, and media monitoring. The company offers a powerful platform that helps organizations identify key influencers, craft compelling stories, distribute content, and measure impact across multiple channels. With a vast media database and advanced analytics tools, Cision enables businesses to enhance their media outreach, track coverage, and analyze campaign performance.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
