Coinbase is hiring Social Support Agent across India. Candidates having minimum 2 years of relevant experience in customer support and/or financial services, crypto, technology are eligible to apply.
Coinbase is inviting online application for any graduate candidates for the position of Social Support Agent across India. Candidates with 1year of experience providing customer support over social media platforms (Twitter/Facebook/Instagram/Reddit) and Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains are preferred for this job.
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The expected salary range from ₹2 Lakhs per year for freshers and ₹3 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Table of Contents
Coinbase is hiring Social Support Agent: Job details
| Role | Social Support Agent |
| Qualification | Graduate |
| Experience | 1-2years |
| Salary | 2L-3L per year |
| Location | Across India |
| Website | www.coinbase.com |
Who is eligible for the position of Social Support Agent at Coinbase?
Candidates with following qualifications are eligible for the position
- Minimum 2 years of relevant experience in customer support and/or financial services, crypto, technology.
- Motivated by Coinbase’s mission and creating a flawless support experience for our global customer base.
- Shift and weekend work is a requirement.
- Experience with different channels of support including messaging, email and social media.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
- Phenomenal communication skills (written & verbal) in order to operate globally across multiple departments and stakeholders.
- Bachelor’s degree or equivalent
- Travel to the office for work as required.
- 1year of experience providing customer support over social media platforms (Twitter/Facebook/Instagram/Reddit)
- Experience with compliance, payments, fraud, account access, trust and safety, or other relevant operational domains
- Advanced understanding of Google apps, JIRA, Salesforce, and Sprinkle
- Experience working and partnering with internal stakeholders.
What are the responsibilities of Social Support Agent at Coinbase?
- Responsible for providing support for Coinbase customers across multiple channels (Social Media & Email) by investigating, troubleshooting and resolving customer issues.
- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
- Be a trusted advisor, listen and empathize so the customer knows they are valued.
- Ensure customer voices are heard through accurate issue tracking and upstream solutions.
- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact.
- Where this is not possible ensure all defects are logged appropriately.
- Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
- Set a high bar for Customer Service Analysts within the organization by setting an example through performance and work ethic.
How to apply for the position of Social Support Agent at Coinbase?
You can apply for this job directly through the official Coinbase website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Coinbase career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
About Coinbase
Coinbase is a leading cryptocurrency exchange platform founded in 2012, based in the United States. It enables users to buy, sell, and store various cryptocurrencies such as Bitcoin, Ethereum, and many others. The platform offers a user-friendly platform for both beginners and experienced traders. The company is known for its strong emphasis on security, regulatory compliance, and ease of use, making it one of the most trusted names in the cryptocurrency industry.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
