Diebold Nixdorf is hiring Associate Service Desk Coordinator in the location Hyderabad. Candidates with minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support are eligible to apply.
Diebold Nixdorf is inviting online application for any graduate candidates for the position of Associate Service Desk Coordinator in the location Hyderabad. Candidates with minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support and good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) are preferred for this job.
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The expected salary range from ₹4 Lakhs per year for freshers and ₹6 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Table of Contents
Diebold Nixdorf is hiring Associate Service Desk Coordinator :Job details
| Role | Associate Service Desk Coordinator |
| Qualification | Graduate |
| Experience | 0-2 years |
| Salary | 4L-6L PA |
| Location | Hyderabad |
| Website | www.dieboldnixdorf.com |
Who is eligible for the position of Associate Service Desk Coordinator at Diebold Nixdorf?
Candidates with following qualifications are eligible for the position
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client’s language skills (Written and spoken) as well as business English skills (Written and spoken) required.
What are the responsibilities of Associate Service Desk Coordinator at Diebold Nixdorf?
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
- Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
How to apply for the position of Associate Service Desk Coordinator at Diebold Nixdorf?
You can apply for this job directly through the official Diebold Nixdorf website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Diebold Nixdorf career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
About Diebold Nixdorf
Diebold Nixdorf is a multinational company, offering innovative technology solutions and services that enable businesses to deliver seamless, secure, and personalized customer experiences across various channels. The company is a trusted partner for financial institutions, retailers, and other industries worldwide and its wide range of services includes self-service terminals, software applications, security solutions, managed services, and consulting services, designed to help organizations optimize their operations, improve efficiency, and drive growth.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
