Walk in interview at HDFC Bank, HDFC Bank is inviting eligible candidates for direct walk in interview in Pune for the job role of Customer care officer. The walk in interview will be conducted on 5th-6th September 2024, candidates with any Graduate degree with experience of 0 -5 years are eligible to apply. More details about the job are provided below.
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HDFC Bank Limited is one of India’s largest private sector banks, offering a wide range of banking and financial services catering to individuals, businesses, and corporates. The bank offers a comprehensive suite of products and services including savings accounts, current accounts, loans, credit cards, wealth management, insurance, and investment banking. HDFC Bank is known for its customer-centric approach, innovative digital banking solutions, and robust risk management practices.
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Table of Contents
Walk in Interview at HDFC Bank: Job details
| Role | Customer care officer |
| Qualification | Any Graduate |
| Experience | 0-5 years |
| Location | Pune |
Job Purpose:
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
- To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
- To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines.
Key Responsibility Areas:
Customer Interaction & Query/Complaints Management – Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Call Quality: Deliver service quality in order to achieve Quality benchmarks defined from time to time.
Audit & Process Compliance: Adherence to set processes of updating customer interactions in CRMNext & ensuring timely updations of interactions in appropriate systems
Schedule Adherence & Service Productivity standards: Consistently meet the service productivity standards Staff needs to meet the service productivity standards as defined from time to time
Other Operational Activities.
Skills:
- Good Team spirit
- Inter personal skill
- Good communication skill
- Proactive & focused approach
- Banking Product & Process Knowledge
NOTE- KINDLY MENTION REFERENCE NAME ON CV – PREETAM RANE
| For more information on Roles and Responsibilities of Customer Support Executive: What is a Customer Support Executive? |
Walk in details
| Pune- Customer care officer- 0-5 years |
| Date & time 5th Sep – 6th Sep, 10.00 AM – 4.00 PM Venue HDFC Bank LTD, MIT Marathon Building, Bund Garden Road, Pune – 411001 Contact Preetam Rane |
How to Apply for Walk in Interview at HDFC Bank?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at HDFC Bank: FAQ
What is the salary of a Customer care officer at HDFC Bank?
HDFC Bank Customer Service Officer salary in India ranges between ₹ ₹1.1 Lakh to ₹ ₹5.5 Lakhs with an average annual salary of ₹ ₹3 Lakhs.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
