Walk in interview at Nexdigm | Senior Associate | 3rd-4th September

Walk in interview at Nexdigm, Nexdigm is inviting eligible candidates for direct walk in interview in Pune for the job role of Senior Associate. The walk in interview will be conducted on 3rd-4th September 2024. More details about the job are provided below .

Nexdigm (SKP) is a Business Process Management Company offering a wide range of services to its clients that includes Business Consulting, Business Services, and Professional Services, aiding businesses in navigating challenges across all stages of their life cycle. The company operates in the USA, India, and UAE, and it serves a diverse clientele, including multinationals, listed companies, privately owned companies, and family-owned businesses from over 50 countries. Their multidisciplinary teams cater to various industries, with a specific emphasis on healthcare, food processing, banking, and financial services.

Walk in Interview at Nexdigm: Job details

JOB DESCRIPTION:

• Strong business process (Sales and Retailing) and technology analysis skills – ability to understand MD&D/ similar industry and customer requirements
• Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support)
• Manage & tracking customer incidents/ new requests
• Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
• Provide the necessary training to the distributor as per the need
• Data analysis skills – ability to interpret data and reports for business requirements
• Partner with Technical Support team members on various strategic projects when needed
• Run monitoring reports for usage, performance, and/or availability.
• Manage the master data for Dealer.

Core Competencies:

• Service Orientation Should be aware of both – the internal as well as external customers and their needs; and is committed to meeting the customers evolving, long-term needs – the focus is on SERVICE
• Result Orientation – Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency – the focus is on achieving RESULTS
• Initiative – One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution – the focus is on seeking SOLUTIONS
• Professionalism – Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job – the focus is on PROFESSIONALISM
• Cooperation – One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives – the focus is on TEAMWORK
• Communication/Feedback – Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives – the focus is on OPEN COMMUNICATION.

Other Benefits:

• Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
• Long Term Investment & Engagement Plan: This is an employee incentive plan introduced to encourage, reward, and incentivize eligible employees towards long-term engagement, to optimize their performance and enable them to partake in the growth of the Organization and further its best interests.
• Transportation support: Bus facility (where available) is allocated to you based on your requirement and availability of seats.
• Focus on individual career growth: via career aspirations discussions, rewards & recognition, long service awards.
• Career Enhancement programs through Continuous Learning, Upskilling, and Training.
• Focus on Holistic Well-being: The Wellness Corner: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.
• Support Mechanisms: Various support mechanisms like buddy program for new joiners, childcare facilities for new mothers etc. are made available for our Associates.
• Health Check-up Camp: Access to a mobile application that provides expert guidance on physical, emotional, and mental well-being to you and your immediate family members.

DESIRED CANDIDATE PROFILE:

• Any Bachelor’s Degree
• 1-5 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

Hiring Process:

Your interaction with us will include, but not be limited to,

• Technical / HR Interviews
• Technical Assessment – Excel, Logical reasoning

Working Model: Work-from-office

Shift Timings: Nexdigm operates in multiple shifts to help cater to our clients better:

Morning shift – 7:00 am to 4:00 pm
General shift – 9:30 am to 6:30 pm
Evening Shift – 3:30 pm to 12:30 am

Walk in details

How to Apply for Walk in Interview at Nexdigm?

Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.

• Updated Resume
• Aadhar card/PAN Card/Any other Govt. ID

Walk in Interview at Nexdigm: FAQ

What is the salary of a senior associate at Nexdigm?

The salary of a senior associate at Nexdigm can range between ₹ 1-4 Lacs P.A.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.