CSG Work From Home Jobs, CSG is offering Remote Work opportunities for Graduates Freshers/Experienced for the role of Technical Support Analyst. Apply link, job requirements and all other details are provided below.
CSG is inviting online application for the role of Technical Support Analyst. Candidates with 1-3 years of work experience in software industry or related fields are eligible for this remote work opportunity. The expected salary for Technical Support Analyst at CSG lies between ₹5.5 Lakhs to ₹14.5 Lakhs per year.
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Table of Contents
CSG Work from Home Jobs :Job details
| Role | Technical Support Analyst |
| Qualification | Bachelor’s degree in business |
| Experience | 1-3 years |
| Salary | 5.5L-14.5L per year |
| Location | Remote |
| Website | www.csg.com |
Who is eligible for the position of Technical Support Analyst at CSG?
- Bachelor’s degree in business, related field, or equivalent experience
- 1-3 years of work experience in software industry or related fieldsp
- Understands the principles of SDLC and PMLC
- Able to communicate effectively to convey and clarify information
- Solid written and verbal communication skills in English
- Basic understanding of client requirements and product implementation
- Experience in Ticket and queue management
- Experience in Telecommunication industry is preferred
- Good understanding of complex software system architecture and operation
- ITIL Foundation v3 accreditation will be an advantage
- Knowledge in a development language will be an advantage
- AWS and knowledge of cloud technologies will be an advantage
- Tech Skills : Shell Scripting and Basic SQL .
- Knowledge with any other programming language will be an advantage
What are the responsibilities of Technical Support Analyst at CSG?
- Ticket intake and triage; Troubleshoot, diagnose, triage application defects
- Tight Incident Management procedures; Frequent updates, progress, transparency
- Incident ownership from inception to resolution
- Work with stakeholders to gather data and move issues to resolution
- Respond to requests such as clarifying functionality and configuration and completing service requests
- Follow up on support issues, which include liaising with both the customer as well as Level 3 and Level 4 teams.
- Monitoring and maintaining the health and performance of software systems to ensure reliability & performance.
- Willing to work on overlap model for knowledge acquisition.
- Documenting operational procedures and best practices.
- Ensure compliance with SLAs and OLAs.
- Support on-call and working on weekends/public holidays is required.
How to apply for the position of Technical Support Analyst at CSG?
You can apply for this job directly through the official CSG website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official CSG career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
About CSG
CSG International is a global provider of software and services for communications, entertainment, and media companies. They offer solutions in areas such as revenue management, customer experience management, digital monetization, and content management. CSG serves a variety of industries including telecommunications, cable and satellite providers, and digital media companies. Their software and services help these organizations manage and monetize their services, improve customer experiences, and navigate the complexities of digital transformation.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
