Walk in interview at HDFC Bank, HDFC Bank is inviting eligible candidates for direct walk in interview in Mumbai for the job role of Phone Banking process. The walk in interview will be conducted on 30th August 2024. More details about the job are provided below.
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HDFC Bank Limited is one of India’s largest private sector banks, offering a wide range of banking and financial services catering to individuals, businesses, and corporates. The bank offers a comprehensive suite of products and services including savings accounts, current accounts, loans, credit cards, wealth management, insurance, and investment banking. HDFC Bank is known for its customer-centric approach, innovative digital banking solutions, and robust risk management practices.
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Table of Contents
Walk in Interview at HDFC Bank: Job details
| Role | Phone banking process |
| Qualification | B.com, BBI, BBA & BMS |
| Experience | 0-5 years |
| Location | Mumbai |
Job Purpose
Calling NRI customers basis leads received and assisting them for opening NR account/ converting Resident Account to NRO.
Customer calling : 1) Calling customers on the leads received for account opening and sending an introduction email to customer with required documents.2) Assisting customer for process and documentation.3) Ensuring the callback is done within TAT of 2-3 working day.Follow ups and assistance to customer till the account is opened.
Documents Verification : 1) Checking / verifying the documents shared by customer to check for eligibility of customer to open NRI account.2) Verifying the account opening form filled by customers and assisting customer for fields to be filled by customer Informing hold on the account (if any) and guiding customer to clear that hold.
Passing on necessary and important Information to customer on product features and offerings : 1) Sharing necessary information to customer like AMB charges, Debit Card /ATM features, NRE / NRO savings account features, documents required, etc2) Ensuring product feature are passed on customer adequately.3) Assisting customer for difference in products like NRE and NRO savings, ATM and Debit Card, etc. Assisting customer with various product offerings and cross selling of various products.
Courier Pick up from DHL: 1) Agent to ask customer the relevant date and time when the Original NRE account opening form and Self attested KYC documents can be picked up from customers address. 2) Agent to track the documents once the pickup is arranged.3) Incase there is any delay or miss out from DHL, escalation to be done for getting pickup rearranged.
Account funding and Activation: 1) Agent needs to inform the account details to customer.2) Agents to guide customer for remitting funds to newly opened account in order to maintain required AMB.3) Agent to guide customer that incase there is NIL initial funding, the first remittance has to be from customers OWN overseas account in order to get the account activated from No Debit status. Agent to inform customer to share remittance proof to Bank through which we can ensure that the remittance is done from customers OWN account.
Hold marked on Account opening form and customer’s post account opening queries: 1) Agent to guide the customer for required details incase the form goes on hold through support team or CPU.2) Agent to ensure to clear the hold by following up with customer for required details. Handling customers post account opening queries like WK status, account activation status, etc. and getting the same resolved.
Certifications:
- NCFM Certification (Optional)
- CAIIB (Optional)
- Internal Certification (NR Modules)
Key Skills:
- Sales Influencing Skills.
- Banking Product & Process Knowledge.
- NRI Product and Regulatory Knowledge.
- Planning and Organizing Skills.
- Communication.
Walk in details
| Mumbai- Phone Banking process- 0-5 years |
| Date & time 30th Aug, 10.00 AM – 2.00 PM Venue HDFC Bank LTD, Akruti Business Port, 5th Floor, EMT Department, MIDC Road no. 13, Andheri East, Mumbai – 400093. Landmark – Opp. Hotel Regale by Tunga, Next to China Lawn Restaurant. HR : Priti Wagh Contact Priti Wagh (9653209630) |
How to Apply for Walk in Interview at HDFC Bank?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at HDFC Bank: FAQ
What is the salary of a Phone Banking process at HDFC Bank?
The salary of a Phone Banking process at HDFC Bank can range between ₹ 50,000-2.5 Lacs P.A.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
