Zomato is hiring Associate Customer Experience. Any graduate candidates are eligible to apply for the position.
Zomato is inviting online application for any graduate candidates for the position of Associate Customer Service. The expected salary range from ₹2 Lakhs per year for freshers and ₹4 Lakhs per year for candidates with relevant experience. Skills required, Application procedure and more details about the job are provided below.
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Zomato is hiring Associate Customer Experience :Job details
| Role | Associate Customer Experience |
| Qualification | Graduate |
| Experience | 1+years |
| Salary | 2L-4L per year |
| Location | Hyderabad |
| Website | https://www.zomato.com |
Who is eligible for the position of Associate Customer Experience at Zomato?
Candidates with following qualifications are eligible for the position
- Zealous Customer Focus- Experience in a fast-paced customer service and hospitality role. You thrive on creating positive experiences with empathy
- Articulate Communication- Strong communication skills with proficiency in typing and speaking efficiently
- Analytical Mindset – Handling problems is your forte! You excel at managing the resolution process, ensuring that communication remains clear and concise throughout
- Problem-solving skills- Solution-seeking and problem-solving is your passion. Your proactive approach ensures timely resolution of all customer queries
What are the responsibilities of Associate Customer Experience at Zomato?
- Customer Support: Address customer inquiries via various channels such as phone, email, chat, or social media. These could include questions about orders, delivery issues, refunds, or platform navigation.
- Issue Resolution: Actively resolve customer issues and complaints in a timely manner. This includes coordinating with restaurant partners, delivery partners, and internal teams to provide solutions.
- Order Management: Assist customers with order placement, cancellations, and modifications. Ensure that the process is smooth and efficient for the customer.
- Feedback Handling: Collect and analyze customer feedback to identify areas for improvement. Work with other departments to implement necessary changes.
- Process Adherence: Follow company protocols and procedures for customer interactions, ensuring compliance with Zomato’s service standards.
- Data Management: Maintain accurate records of customer interactions and transactions, documenting the issues faced and the resolutions provided.
- Collaboration: Work closely with team members and other departments to enhance customer experience and support overall business goals.
- Continuous Learning: Stay updated on Zomato’s products, services, and any new features or updates to provide accurate information to customers.
| For more information on Roles and Responsibilities of Customer Experience: What is Customer Support Executive? |
How to apply for the position of Associate Customer Experience at Zomato?
You can apply for this job directly through the official Zomato website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official Zomato career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application.
About Zomato
Zomato is a prominent Indian multinational company specializing in food delivery and restaurant discovery. Founded in 2008, Zomato has grown into one of the largest food aggregators in India, offering services across numerous cities across the country. The platform enables users to explore restaurant menus, read customer reviews, and place orders for home delivery or takeout. With its innovative technology, vast network of partner restaurants, and emphasis on customer experience, Zomato has revolutionized the food industry by connecting millions of consumers to their favorite dining options.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
