British Petroleum is hiring Customer Service Analyst in the location Pune. Candidates having High-level computer knowledge in both hardware and software are eligible to apply.
British Petroleum is inviting online application for any graduate candidates for the position of Customer Service Analyst in the location Pune. Candidates with high level computer knowledge in both hardware and software are preferred for this job.
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The expected salary starts from 6.2 Lakhs per year. Skills required, Application procedure and more details about the job are provided below.
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British Petroleum is hiring Customer Service Analyst: Job details
| Role | Customer Service Analyst |
| Qualification | Graduate |
| Experience | 3+ years |
| Salary | 6. 2L per year |
| Location | Pune |
| Website | https://www.britishpetroleum.com |
Who is eligible for the position of Customer Service Analyst at British Petroleum?
Candidates with following qualifications are eligible for the position
- Superior customer service skills.
- Excellent written/oral communication skills and ability to build effective working relationships.
- Demonstrated ability in established customer service organizationsTeam-oriented approach.Strong problem-solving skill.
- Make recommendations on existing knowledge base documents and identify knowledge gaps.
- Build and maintain strong relationships with both the customer and internal business partners through the provision of timely, accurate and high-quality service.
- Highlight process gaps and inefficiencies; proactively seek solutions to increase productivity and / or level of service provided.
- Perform user acceptance testing in technology and systems to help ensure effective enhancement execution.
What are the Responsibilities of Customer Service Analyst at British Petroleum?
- Initial point of contact for all retail consumers regarding site experience concerns
- Provide exceptional customer service to our customers and team members.
- Leverage deep understanding of specific key account customers, processes / systems
- Act as a customer concern point for any verbal or written form of enquiries from external/internal customers Interact in a professional, and efficient manner and call out relevant concerns
- Retail marketing program information, policy and product fulfilment.Retail site experience complaints, fuel quality claims, site locator etc.
- Complaint resolution, identification, and management of complaint root causes.
- Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel.
- Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality.
- Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, critical issue requirements and paths.
- Must have the ability to figure out appropriate actions for new or unique incidents without scripted guidance.
- Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly.
- Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments.
- Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities.
- Representatives must actively engage in continuous improvement in all activities
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How to apply for the position of Customer Service Analyst at British Petroleum?
You can apply for this job directly through the official British Petroleum website through the link provided above or you can click on the apply link provided below.
- On clicking the link below, you will be redirected to the official British Petroleum career webpage.
- Click on the “Apply” button on the official website.
- Enter your details as requested and upload your resume and submit the application
About British Petroleum
BP (British Petroleum), established in 1909 and headquartered in London, is one of the world’s leading integrated oil and gas companies. BP operates across the entire energy spectrum, including the exploration and production of oil and natural gas, refining, distribution, and marketing of petroleum products, as well as investing in renewable energy sources. The company’s global operations span over 70 countries, where it employs tens of thousands of people and serves millions of customers.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
