Walk in interview at Iris ,Iris is inviting eligible candidates for direct walk in interview in Chennai for the job role of Customer support specialist. The walk in interview will be conducted on 3rd August 2024, candidates with any Graduate and any postgraduate graduate degree with experience of 1-6 years are eligible to apply. More details about the job are provided below.
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Iris Software Group is a leading provider of digital solutions and technology services, catering to a diverse range of industries globally. The company offers a comprehensive suite of software products, consulting services, and IT solutions to address the evolving needs of businesses in today’s digital age. It specializes in areas such as software development, cloud computing, data analytics, and digital transformation, helping organizations streamline their operations, improve efficiency, and drive growth.
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Table of Contents
Job details
| Role | Customer Support Specialist |
| Qualification | Any Graduate |
| Experience | 1 – 6 years |
| Location | Chennai |
| Website | https://www.iris.co.uk/products/iris-outsourcing/ |
Job description
- Answer inbound calls and make outbound calls to customers.
- Answer customer queries through chat or through emails.
- Identify and assess customers’ needs to achieve satisfaction.
- Research required information using available resources to provide solution to customer.
- Ensure correct resolution is being provided to customer.
- Exhibit customer service skills by logically and timely closure of queries.
- Update portal / CRM with customer query and solution provided and details of conversation.
- Ensure customer expectations are met or, where possible, exceeded.
- Meet or exceed project goals.
- Flexible to accommodate project delivery pertaining to timings and schedules.
- Enhancing knowledge through internal training as per domain requirements.
- Adherence to process requirements and produce necessary reports as per project requirement.
Required Skills
- Excellent Verbal and written communication skills.
- 6 Months – 3 Years of experience in International voice is mandatory.
- Candidates should be willing to work in UK Shift (2 PM to 11 PM) with Any Graduation.
One Way cab (Drop) Facility will be provided for female candidates only.
Monday to Friday working.
Walk in details
| Chennai – Customer support specialist – (1 – 6 years) |
| Date & time 3rd Aug, 11.00 AM – 4.00 PM Venue IRIS KPO Resourcing I Pvt Ltd.., No: 77, Pottipati Plaza, 5th Floor, Nungambakkam High Rd, Chennai – 600034 Contact Siva Arun M |
How to Apply for Walk in Interview in Iris ?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview in Iris: FAQ
What is the salary of a Customer support specialist at Iris?
The estimated total pay range for a Customer Support at IRIS Business Services is ₹7 lakhs–₹7 lakhs per year.
