Cyient Job openings in Hyderabad for Any Graduates, with relevant experience in Customer Service for the job position of Executive Tech Support in Hyderabad. Apply link, job requirements and other details are provided below.
Cyient is inviting online applications from eligible candidates for the role of Executive Tech Support for the Hyderabad office. The expected salary for Executive Tech Support at Cyient lies between ₹ 3.2 Lakhs to 4.5 Lakhs per year.
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Cyient Job openings in Hyderabad: Job details
| Role | Executive Tech Support |
| Qualification | Any Graduate |
| Experience | 1+ years |
| Salary | ₹3.2 Lakhs to ₹4.5 Lakhs per year |
| Location | Hyderabad |
| Website | https://www.cyient.com/ |
Who is eligible to apply for the position of Executive Tech Support at Cyient?
You are eligible for this job role if you have some or all of the skills, experience and educational qualifications as mentioned below.
- Strong written and verbal communication skills
- Ability to work induvidually, Highly self-disciplined
- Previous call centre or customer management experience is highly desirable
- Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
- Excellent time management skills with ability to meet respective performance measures
- Tech savvy and ability to navigate through multiple systems and applications
- Troubleshooting skills in managing and resolving customer issues and queries succinctly
- Have the ability to multitask while on the phone with customers
- Note capturing and typing skills
What are the responsibilities of a Executive Tech Support at Cyient?
As a Executive Tech Support at Cyient you will be working on the following aspects,
- Applying knowledge of the client’s processes and systems to independently manage their customer’s order throughout its life cycle, whilst keeping the customer informed of progress through call & message channels.
- Coordinating with supply chain department to initiate dispatch of devices in a timely manner and ensure activation of these devices prior to delivery at the customers premises.
- Demonstrating strong verbal communication skills when contacting customers about expected delivery times, changes to delivery schedules and following up on device returns.
- Ability to flex across multiple areas of the order management process in response to changes in demand and manage multiple queues concurrently to ensure orders are processed in a timely manner.
- Managing incoming requests from other departments through call and email channels, being able to respond effectively with clear and concise communication.
- Able to support our onshore staff to manage overflow calls from our customers during peak times and weekends.
- Utilise documented processes and work instructions to efficiently navigate across multiple Telstra systems whilst processing orders, identifying, and communicating opportunities to enhance processes and procedures where applicable.
- Successfully complete of all mandatory learning and training to maintain and apply the necessary skills and knowledge required to provide current information and accurate advice to customers in line with legal & regulatory requirements
- Comply with HSE policies and standards to role model safe and responsible behaviours, minimise risks and demonstrate a commitment to your own safety and the safety of others
How to Apply for the Job of Executive Tech Support at Cyient?
You can apply for this job directly through the official career website through the link provided above, or you can click on the apply links provided below.
- On clicking the Link below, you will be redirected to the official Cyient careers webpage.
- Scroll down and Click on the “Apply” button in the official webpage.
- Enter you details as requested and upload your resume and submit the application.
| Important Links |
| Click here to apply for Executive Tech Support at Cyient |
About Cyient
Cyient is a multinational engineering and technology solutions company that specializes in providing design, engineering, manufacturing, and digital technology services to clients across various industries. The company serves a diverse range of sectors including aerospace, defense, telecommunications, utilities, and healthcare, delivering tailored solutions to meet the unique needs of each client. Its services include product development, systems integration, data analytics, and consulting, enabling clients to enhance efficiency, improve operational performance, and accelerate time-to-market.
