Walk in interview at Zones, Zones corporate solutions is inviting eligible candidates for direct walk in interview in Bengaluru for the job role of service desk engineer. The walk in interview will be conducted on 25th July 2024. More details about the job are provided below.
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Zones Corporate Solutions is a leading IT solutions provider, renowned for delivering a wide range of technology products and services tailored to meet the unique needs of businesses. Specializing in areas such as cloud computing, cybersecurity, networking, and digital transformation, Zones Corporate Solutions focuses on optimizing IT infrastructure and streamlining operations for businesses of all sizes.
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Table of Contents
Walk in Interview at Zones: Job details
| Role | Service desk engineer |
| Qualification | Bsc (IT, Computer) or B.Tech/ BE, BCA, M.Tech, MCA, Msc (Computer) |
| Experience | 0 years |
| Salary | 600000 per year |
| Location | Bengaluru |
Walk in Interview at Zones: Position Overview
To provide technical support & assistance to customers remotely. To ensure client satisfaction and ability to resolve customer issues at first contact. Must have good technical knowledge and an ability to communicate effectively to understand the problem, empathize and provide a solution at the earliest. To ensure user queries or issues are captured, validated, and triaged for further processing. To ensure various types of information or updates are communicated to users through appropriate channels.
What you’ll do as the (L1- Service Desk):
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serve as the first point of contact for customers seeking technical assistance through various channels like phone, chat & email.
- Experience in Core IT Support, Addressing Clients Worldwide (24*7).
- Experience troubleshooting and configuring desktop hardware and associated peripherals.
- Ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft teams, Skype)
- Working knowledge of computer operating systems (Windows), hardware diagnosis/set up, and software installation/troubleshooting.
- Experience working in a fast-paced environment.
- Strong customer service experience.
- Excellent communication skills is must.
- Ability to multitask well.
- Real time Ticket creation and documentation.
- Ability to perform tasks within SLAs.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the SOPs / KBs related to the issue and the relevant details provided by customers.
- Walk the customer through the problem-solving process.
- Escalate unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions from customers to the appropriate internal team.
- Identify and suggest possible improvements to procedures & KB articles.
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues faster.
- 24/7 rotational shift.
| Bengaluru- Service desk engineer- 0 years |
| Date & time 25th Jul, 12.00 PM – 2.30 PM Venue Zones. Vaishanvi Tech Park. Address: WM9C+9CJ, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103 Contact Manjunathagouda |
How to Apply for Walk in Interview at Zones?
Candidates have to attend the Walk-in Interviews on the dates and Venues provided in the tables above. There is no need to register for the interviews. Candidates must carry the following documents to the interviews.
- Updated Resume
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Interview at Zones: FAQ
What is the salary of a service desk engineer at Zones corporate solutions?
Average Zones Corporate Solutions Service Desk Engineer salary is 6 Lakhs per year based on 48 salaries.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organization. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job Information.
