Work from Home Jobs at Cactus, Cactus is offering remote work opportunities for the role of Associate Customer Service Manager. Candidates having Any Graduate degree with 0-2 year of work experience are eligible to apply. The estimated salary for this role ranges from 3.3 Lakhs to 5.7 Lakhs per year. Read below for the Apply link and more details on Cactus Careers.
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Cactus Communications is a multinational scientific communications company that specializes in providing solutions to researchers, academic institutions, publishers, and corporations in the scholarly publishing and research ecosystem. Headquartered in Mumbai, India, with offices across the world, Cactus Communications offers a wide range of services including manuscript editing, translation, publication support, research promotion, and data analytics.
| Work from Home Jobs at Cactus: Job Details | ||||
|---|---|---|---|---|
| Role | Associate Customer Service Manage | |||
| Qualification | Any Graduate | |||
| Experience | 0-2 Years | |||
| Location | Work From Home | |||
| Website | www.cactusglobal.com | |||
Job Description
Associate Customer Service Manager
Qualifications required – Any Graduate
Responsibilities
- Understand customer needs and requirements, and provide them with the best-suited price, service, and delivery options from the outset.
- Respond to inbound support tickets, ensuring customers receive timely and useful information to reduce friction while using the service.
- Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs.
- Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.
- Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
- Be the voice of the customer for internal teams and go the extra mile to delight customers so that they return and prefer our brand over the competition, working with cross-functional teams on allied
organizational goals and projects. - Handle all our tickets and provide resolution to queries regarding the editing, translation and publication support requirements and escalate complex issues when appropriate.
Skills Required
- Have excellent written and spoken communication skills. English is mandatory; other languages are welcome!
- 0-2 year of work experience; prior experience in Customer Service is preferred.
- Have a service-oriented and customer-first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational and team results.
- Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations.
- Have excellent interpersonal and intercultural skills and can work with global teams.
- Enjoy working under pressure, are flexible, and can maintain a positive attitude even when the going gets tough.
How to Apply for Work from Home Jobs at Cactus?
Candidates may follow below mentioned Steps to Apply in Cactus official webpage.
- Click on the apply link provided below and you will be redirected to official career webpage
- Then Click Apply Button in career page
- Sign in with your Email in Cactus Career page
- Provide your Details and fill the application
- Then Click Submit Application button.
Work from Home Jobs at Cactus: FAQ
What does Cactus do?
Cactus offers AI-powered scholarly publishing solutions to academic
publishers and researchers.
publishers and researchers.
Is Cactus Communications a product based company?
Yes, it is a science communication and technology company.
Is Cactus a good company to join?
Yes
What does Associate Customer Service Manager do?
Answers customers’ questions, resolves problems, and maintains customer
satisfaction by providing problem-solving resources. Maximizes customer
operational performance by providing help desk resources and technical
advice.
satisfaction by providing problem-solving resources. Maximizes customer
operational performance by providing help desk resources and technical
advice.
What is the salary of Cactus Associate Customer Service Manager?
The average Associate Customer Service Manage base salary at Cactus
Communications is ₹3.3L- ₹5.7L per year.
Communications is ₹3.3L- ₹5.7L per year.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes
only. This information has been sourced from the official site of the
organization. We do not provide any Recruitment guarantee. Recruitment is to
be done as per the official recruitment process of the company. We don’t
charge any fee for providing this job Information.
only. This information has been sourced from the official site of the
organization. We do not provide any Recruitment guarantee. Recruitment is to
be done as per the official recruitment process of the company. We don’t
charge any fee for providing this job Information.
