Walk in interview at HDFC Life | Senior Associate | 12 July

You can also apply for

Walk in interview at Jiva Ayurveda – Telecaller – Freshers: Click here
Walk in interview at Alorica – Voice/Non Voice Process – Freshers: Click here
Walk in interview at Koenig Solutions – Talent Acquisition – Experienced: Click here

• Interacting with external and internal customers and addressing their queries, requests and complaints.
• Upfront complaint resolution & management.
• Handling end to end log ins & support sales in policy conversions.
• Scrutiny of accepted New Business application forms & recording rejections.
• Creation of client IDs and receipting of money.
• Processing all policy servicing transactions and follow-up with HUB Operations for same day processing and NAV allocation o Refunds processing and dispatch.
• Undelivered policy documents tracking and management.
• Maintenance of all files and registers.
• Minor alteration like COA (Change of Address).
• Answering queries on phone from Channel partner, FCs as well as customers.
• Collecting documents from claimant/field visits to claimant, or other parties involved like public hospitals, police station etc. (As and when case requires).
• Follow ups with Claims department for processing, decision and claim cheque hand-over process.
• Maintaining and updating of all kinds of Reports like MINT, PEPPER WONDERS, files and registers & updating customer s information.
• To ensure business retention by averting lookins/withdrawal/ surrenders/premium reduction that also involves coordination with sales colleagues and HUB.
• Revival calling for lapsed and paid-up policies for reinstatement that frequently requires visiting customers place to convince them on reinstating policies.
• Generating leads and seeking appointment with all walk-in customers for pitching repurchase.
• System updation, lead allocation and follow ups with Sales for lead closure.