Work From Home Jobs at Degreed, Degreed is offering remote work opportunities for the job role of Technical Support Specialist.
Candidates having Any Graduate/Commerce Graduate/Technical Graduate with 1-3 years of experience in technical customer service/technical
support or help desk support are eligible to apply. The estimated Salary ranges from ₹ 1.6 Lakhs to ₹ 10.8 Lakhs per year for this role. Read below for the Apply link and more details
on Degreed careers.
Degreed is a workforce upskilling platform that aims to help organizations and
individuals continuously develop skills and knowledge. It provides a
personalized learning experience by aggregating content from various sources,
including online courses, videos, articles, and podcasts. Degreed allows users
to track their learning progress, create learning pathways, and collaborate
with others.
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Work From Home Jobs at Degreed: Job
Details
Role
Technical Support Specialist
Qualification
Any Graduate/Commerce Graduate/Technical Graduate
Experience
1-3 Years
Location
Work From Home
Website
https://degreed.com
Job Description
Responsibilities
Provide technical support to Degreed clients via phone, email,
and/or chat platforms; work with end-users to diagnose and
resolve routine technical software issues quickly and
efficiently.
Track and document all technical issues and the steps taken to
resolve the issue, including writing articles in the Knowledge
Centre; escalate cases to upper-tier engineers or other CX
resources when appropriate.
Support client questions and issues by gathering data about the
problem they are experiencing, analysing their needs, then
research possible resolutions before implementing the best
solution to meet the specific situation.
Stay current with product updates, system changes, and customer
support team procedures and best practices.
Assisting in the onboarding of new team members.
The ability to work rotating weekend shifts as needed.
This description reflects management’s assignment of essential
functions; it does not prescribe or restrict other tasks as
assigned and is subject to change at any time.
Skills Required
Fluency in English and French including speaking, listening,
reading, and writing skills.
Ability to learn new software quickly for the purpose of
supporting end users.
Effective use of listening skills to develop an understanding of
client inquiries and problems
Strong written and verbal communication skills with the ability
to translate technical concepts to a non-technical audience. You
inspire confidence while leading clients through steps to
resolve issues and defuse situations where clients may be
frustrated.
Excellent analytical and problem-solving skills combined with
the ability to provide quick resolution to problems.
Able to work independently, within a team, and
cross-functionally to best support the client and/or improve the
product.
Experience with web troubleshooting (i.e., capturing network
traces, extracting a .HAR file).
Experience with SaaS applications and platforms.
Basic knowledge of API interfaces, SSO, and FTP
troubleshooting.
Experience with ticket management systems and call tracking
applications.
How to Apply for Work From Home Jobs at Degreed?
Candidates can click on the “Apply Now” button below
which will take them to the official career page and then they may follow
below below-mentioned Steps to Apply in Degreed Careers webpage.
Scroll Down or Click on “Apply Now” button on Career page
Fill in the details and Click “Submit Application ” button.
Apply Now for the role of Technical Support Specialist at Degreed
Work From Home Jobs at Degreed: FAQ
What does Technical Support Specialist do?
A technical support specialist combines technical expertise with customer
service to advise both customers and employees and troubleshoot their
hardware and software issues.
What is the salary of Technical Support Specialist at Degreed?
The salary of Technical Support Specialist at Degreed ranges from ₹ 1.6 Lakhs to ₹ 10.8 Lakhs per year.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes
only. This information has been sourced from the official site of the
organization. We do not provide any Recruitment guarantee. Recruitment is
to be done as per the official recruitment process of the company. We
don’t charge any fee for providing this job Information.
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