Work From Home Jobs at ShipBob | Merchant Success Associate | Hirelisting.in

Work From Home Jobs at ShipBob, ShipBob is offering remote work opportunities for the job role of Merchant Success Associate. Candidates
with Any Graduate degree/ Commerce Graduate degree and
having 1 to 2 years of experience in account management, sales, customer
success
 are eligible to apply. The estimated Salary ranges from â‚¹ 10 Lakhs to ₹ 15.5 Lakhs per year for this role. Read below for the Apply link and more details
on ShipBob careers.

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Work From Home Jobs at ShipBob Logo

ShipBob is a technology-driven third-party logistics (3PL) company that
provides e-commerce fulfillment services. They help online businesses by
handling warehousing, picking, packing, and shipping of orders.

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Work From Home Jobs at ShipBob: Job
Details
RoleMerchant Success Associate
QualificationAny Graduate/ Commerce Graduate
Experience1-2 Years
LocationWork From Home
Websitewww.shipbob.com

Job Description

Responsibilities

  • Work closely with merchants, merchant success team members and
    other ShipBob departments to deliver best value. 
  • Support merchants to create Warehouse Receiving Orders (WROs)
    for inbound shipments as per Operations protocol, in addition to
    resolving UROs (Unidentified Receiving Orders) on behalf of the
    merchants. 
  • Review bill of Lading, manufacturer packing slips and based on
    those documents create Warehouse Receiving Orders for inbound
    shipments. 
  • Create and/or manage internal/external inventory
    transfers.  
  • Create and track B2B orders, Fulfilled by Amazon (FBA) orders,
    work orders (kitting, de-kitting, case breakdowns,
    disposal/donation) on behalf of the merchants. 
  • Schedule dock appointments for inbound and outbound shipments on
    OpenDock Nova or any applicable appointment scheduling
    tools. 
  • Monitor the merchant app daily for red flags and collaborate
    with the merchant and/or ShipBob departments to ensure smooth
    flow of orders. 
  • Proactively monitor and address queries on shared Slack channels
    and/or emails for escalations and day-to-day
    communications. 
  • Work with internal Control Tower and Success Operations teams to
    ensure orders are marked as shipped once they have left a
    ShipBob Fulfillment Center. 
  • Communicate with the merchant / ShipBob Operations and ICQA
    teams on how to proceed with inventory that fails the quality
    control process. 
  • Provide custom reporting to the merchant using available tools –
    Retool, PowerBI, et al. 
  • Creation of bill of lading, parcel shipping labels & pallet
    labels. 
  • Supervise and coordinate with ShipBob operations for shipping of
    B2B/retail orders, ensuring accuracy and timeliness with both
    product and paperwork. 
  • Build solid elationships with Implementation teams, internal
    customers (Operations) to ensure a positive business
    impact. 
  • Escalate urgent issues timely, keeping positive merchant
    experience at the center of all such decisions. 
  • Other duties as assigned by Team Lead and/or Manager of Merchant
    Success. 

    Skills Required

    • 1 to 2 years of experience in account management, sales,
      customer success. 
    • Excellent written and verbal English communication skills, with
      the ability to communicate effectively and confidently with both
      customers and internal personnel.
    • Proficient and accurate with word processing (Word),
      spreadsheets (Excel) and competent in navigating the Internet
      (Intermediary skills for Excel sheets). 
    • Ability to manage multiple tasks at the same time, all the while
      delivering results. 
    • Ability to follow instructions and perform tasks. 
    •  

    How to Apply for Work From Home Jobs at ShipBob?

    Candidates can click on the “Apply Now” button below
    which will take them to the official career page and then they may follow
    below below-mentioned Steps to Apply in ShipBob Careers webpage.
    • Click on Apply Now button
    • Scroll down and Fill in the details and Click “Submit Application” button.

    Apply Now for the role of Merchant Success Associate at ShipBob

    Work From Home Jobs at ShipBob: FAQ

    What is ShipBob? 

    ShipBob is an omni-fulfillment platform with a global network of 40+
    fulfillment centers throughout the US, Canada, UK, EU, and Australia.
    ShipBob’s fulfillment solutions include fully outsourced fulfillment
    and/or a standalone warehouse management system (WMS) for brands with
    their own warehouse.

    Is ShipBob a good company to work for?

    Yes.

    What is the role of a merchant success Associate?

    This role will build and manage solid partnerships by working in concert
    with our merchants to do the following: Be a strategic partner with the
    merchant. Enable merchant to achieve success by helping them grow their
    business. Serve as an escalation point for Merchants.

    What is the salary of Merchant success Associate in ShipBob?

    The estimated total pay range for a Merchant Success Associate at ShipBob
    is ₹10.0L–₹15.5L per year, which includes base salary and
    additional pay.

    Disclaimer

    The Recruitment Information Provided above is for Informational Purposes
    only. This information has been sourced from the official site of the
    organization. We do not provide any Recruitment guarantee. Recruitment is
    to be done as per the official recruitment process of the company. We
    don’t charge any fee for providing this job Information.

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