Work From Home Jobs at ShipBob | Merchant Success Associate

Work From Home Jobs at ShipBob, ShipBob is offering remote work opportunities for the job role of Merchant Success Associate. Candidates
with Any Graduate degree/ Commerce Graduate degree and
having 1 to 2 years of experience in account management, sales, customer
success are eligible to apply. The estimated Salary ranges from ₹ 10 Lakhs to ₹ 15.5 Lakhs per year for this role. Read below for the Apply link and more details
on ShipBob careers.

For the latest Job updates Join Us

WhatsApp GroupJoin Now

Telegram GroupJoin Now

ShipBob is a technology-driven third-party logistics (3PL) company that
provides e-commerce fulfillment services. They help online businesses by
handling warehousing, picking, packing, and shipping of orders.

You can also apply for

Work From Home Jobs at Catchpoint- System Engineer –Freshers: Click here

Fresh Prints Remote Jobs – Sales & Training Associate – Freshers: Click here
Walk in Interview at Regalix- Talent Acquisition Specialist – Experienced: Click here

Work From Home Jobs at ShipBob: Job Details
Role	Merchant Success Associate
Qualification	Any Graduate/ Commerce Graduate
Experience	1-2 Years
Location	Work From Home
Website	www.shipbob.com

Job Description

Responsibilities

Work closely with merchants, merchant success team members and
other ShipBob departments to deliver best value.
Support merchants to create Warehouse Receiving Orders (WROs)
for inbound shipments as per Operations protocol, in addition to
resolving UROs (Unidentified Receiving Orders) on behalf of the
merchants.
Review bill of Lading, manufacturer packing slips and based on
those documents create Warehouse Receiving Orders for inbound
shipments.
Create and/or manage internal/external inventory
transfers.
Create and track B2B orders, Fulfilled by Amazon (FBA) orders,
work orders (kitting, de-kitting, case breakdowns,
disposal/donation) on behalf of the merchants.
Schedule dock appointments for inbound and outbound shipments on
OpenDock Nova or any applicable appointment scheduling
tools.
Monitor the merchant app daily for red flags and collaborate
with the merchant and/or ShipBob departments to ensure smooth
flow of orders.
Proactively monitor and address queries on shared Slack channels
and/or emails for escalations and day-to-day
communications.
Work with internal Control Tower and Success Operations teams to
ensure orders are marked as shipped once they have left a
ShipBob Fulfillment Center.
Communicate with the merchant / ShipBob Operations and ICQA
teams on how to proceed with inventory that fails the quality
control process.
Provide custom reporting to the merchant using available tools –
Retool, PowerBI, et al.
Creation of bill of lading, parcel shipping labels & pallet
labels.
Supervise and coordinate with ShipBob operations for shipping of
B2B/retail orders, ensuring accuracy and timeliness with both
product and paperwork.
Build solid elationships with Implementation teams, internal
customers (Operations) to ensure a positive business
impact.
Escalate urgent issues timely, keeping positive merchant
experience at the center of all such decisions.
Other duties as assigned by Team Lead and/or Manager of Merchant
Success.

Skills Required

1 to 2 years of experience in account management, sales,
customer success.
Excellent written and verbal English communication skills, with
the ability to communicate effectively and confidently with both
customers and internal personnel.
Proficient and accurate with word processing (Word),
spreadsheets (Excel) and competent in navigating the Internet
(Intermediary skills for Excel sheets).
Ability to manage multiple tasks at the same time, all the while
delivering results.
Ability to follow instructions and perform tasks.

How to Apply for Work From Home Jobs at ShipBob?

Candidates can click on the “Apply Now” button below
which will take them to the official career page and then they may follow
below below-mentioned Steps to Apply in ShipBob Careers webpage.

Click on Apply Now button
Scroll down and Fill in the details and Click “Submit Application” button.

Apply Now for the role of Merchant Success Associate at ShipBob

Work From Home Jobs at ShipBob: FAQ

What is ShipBob?

ShipBob is an omni-fulfillment platform with a global network of 40+
fulfillment centers throughout the US, Canada, UK, EU, and Australia.
ShipBob’s fulfillment solutions include fully outsourced fulfillment
and/or a standalone warehouse management system (WMS) for brands with
their own warehouse.

Is ShipBob a good company to work for?

Yes.

What is the role of a merchant success Associate?

This role will build and manage solid partnerships by working in concert
with our merchants to do the following: Be a strategic partner with the
merchant. Enable merchant to achieve success by helping them grow their
business. Serve as an escalation point for Merchants.

What is the salary of Merchant success Associate in ShipBob?

The estimated total pay range for a Merchant Success Associate at ShipBob
is ₹10.0L–₹15.5L per year, which includes base salary and
additional pay.

Disclaimer

The Recruitment Information Provided above is for Informational Purposes
only. This information has been sourced from the official site of the
organization. We do not provide any Recruitment guarantee. Recruitment is
to be done as per the official recruitment process of the company. We
don’t charge any fee for providing this job Information.

Work From Home Jobs at ShipBob | Merchant Success Associate | Hirelisting.in