Walk in Drive at GHX, GHX is conducting a Walk-in Interview for
the role of International Voice Process, Customer Support Analyst in the
locations Hyderabad. Candidates with Any Graduate degree from a recognized university and having 0 to 4 years of experience in a similar role are eligible to apply for GHX Careers India. More details about the jobs are provided below.
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GHX, or Global Healthcare Exchange, is a leading provider of cloud-based
supply chain management solutions specifically designed for the healthcare
industry. The company offers a comprehensive suite of tools and services to
streamline procurement, inventory management, and supplier collaboration. By
connecting healthcare providers, manufacturers, distributors, and group
purchasing organizations through its platform, GHX facilitates seamless
transactions and helps organizations optimize their supply chain processes.
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| Walk in Drive at GHX: Job Details | ||||
|---|---|---|---|---|
| Role | Customer Support Analyst | |||
| Qualification | Any Graduate | |||
| Experience | 0 – 4 years | |||
| Location | Hyderabad (Hybrid) | |||
| Website | www.ghx.com | |||
Walk-in-Interview Details
Customer Support Analyst – Hyderabad
Responsibilities
- Handles customer enquiries who reach out to GHX via telephone, email, and the GHX Community Web Portal. Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information.
- Cooperates with other team members and departments to develop effective and timely solutions for customers.
- Utilizes Customer Relationship Management System Salesforce to record and research customer information and to record all the customer’s questions, problems, and solutions.
- Uses the Customer Support Knowledge Base to assist customers and provide immediate resolution to their problems.
- Contributes to the Customer Support Knowledge Base in order to provide symptom and resolution information about new issues and update information for known issues.
- Understands the roles and skillsets of peers and extended departments in order to effectively escalate issues that cannot be resolved during live customer call.
- Provides assistance and mentorship to CSA-I and II analysts as needed.
- Collaborates with peers and extended departments to provide timely resolution to customer problems.
Skills Required
-
Excellent communication skills with ability to understand foreign
accents. - Strong customer support skills
- Good organizational skills and the ability to work within deadlines and while speaking with customers.
- Exceptional customer service skills and positive customer focus.
- Good understanding of Information System components – including database, User Interface, and inter-application communication and processing logic.
- Ability to identify learning opportunities and self-educate where resources and opportunities are present
- Understands the KRAs & KPIs of a CSA role CSAT, Quality, Occupancy, AHT/TPH
| Hyderabad – Customer Support Analyst – (0-4 years) | ||||
|---|---|---|---|---|
|
Date & Time 18th May, 10.30 AM – 4.00 PM Venue Contact |
How to Apply for Walk in Drive at GHX?
provided in the tables above. There is no need to register for the
interviews. Candidates must carry the following documents to the
interviews.
- Updated Resume
- Passport size photograph
- Aadhar card/PAN Card/Any other Govt. ID
Walk in Drive at GHX: FAQ
What is the salary of a Managed Services Analyst at GHX?
between ₹ 2 to 4 Lacs P.A for candidates with experience of 1-3
years.
What is the full form of GHX
Global Healthcare Exchange.
Where is GHX headquarters?
Who is eligible for this job?
Anyone with a graduate degree with at least 1 year of experience in an
International Voice Process role is eligible to apply for the job.
Is this position a work from home job?
Disclaimer
Purposes only. This information has been sourced from the official
site of the organization. We do not provide any Recruitment
guarantee. Recruitment is to be done as per the official recruitment
process of the company. We don’t charge any fee for providing this
job Information.
